Customer Care

Customer Care

Here you will find information about shopping the site, your order, payment options, sizing and more. Simply select from the categories below or scroll down for complete information.



Shipping

Shipping Information

Frye offers shipping anywhere in the continental United States. In the continental U.S., Frye is pleased to extend customers free Standard Shipping, which takes 5-7 business days after processing. Please note that business days do not include weekends and holidays.

UPS Options

Frye offers Next Day Shipping (Next Business Day) in the continental U.S. In addition, Frye offers UPS Blue (2nd Business Day) in the continental U.S. We also offer UPS 2nd Business Day shipping to Alaska, Hawaii and Puerto Rico. Frye is not responsible for delays caused by UPS.

•• Please note that orders placed after 1 pm EST (10am PST) will not be shipped until the following business day. Orders placed on weekends or holidays will not be shipped until the following business day.

Tracking Orders

If you have an account with The Frye Company, simply log onto the site to check your order status by clicking the "Orders" button on the My Account page. Your orders will be listed here in chronological order. For customers using Guest Checkout, simply call our Customer Service associates at 1-800-826-3793 (FRYE) to check your order status.



Shopping

Counterfeit Websites

If you have searched online for Frye products, then you may already have been exposed to the many sites that are currently advertising counterfeit Frye products using such phrases as "frye boots clearance," "frye boots sale," "frye boots outlet" and "discount frye."

While these websites may use the Frye brand name and have the look and feel of our main website, www.TheFryeCompany.com, they are illegal sites and any Frye product that they offer for sale is counterfeit. In some cases, these sites have dynamically pulled content from our main site, used various redirects, claimed 40% discounts and one even claimed “©2012 TheFryeCompany.com, Inc. All rights reserved.”

For more information and to see a list of sites that we know of that are/were selling counterfeit products, check our Counterfeit FAQ page.

General Sizing Information

A small amount of heel slippage is normal with new boots. It will gradually decrease as you wear them. Many people have one foot that is slightly larger than the other. If your foot is between sizes, we recommend you order down a half size. If you generally wear wide sizes and no wide is available, you may need to order half size up.

When you receive your boots, try them on in the afternoon, as feet tend to be largest this time of day. Try your boots indoors on carpeted surfaces and wear the socks or tights you would normally wear. Make sure you can wiggle your toes.

Our footwear measurements are based on a size 6 for womens and a size 9 for mens.

Frye Refurbishing Center

To keep your Frye products looking better longer, we've established the Frye Refurbishing Center. We take great pride in all of our products and are here to help if you’d like to give your Frye boots, shoes or accessories some additional care.

The Frye Company warrants any Frye product (purchased from The Frye Company directly or from an authorized Frye dealer) against manufacturer's defect for up to two years.

If your Frye product suffers from such a problem within this period, we will repair the product. If we are unable to do so, we will, at our option, replace the item, issue a merchandise credit or (if purchased from The Frye Company) issue you a refund.

Any product purchased more than TWO years ago is considered outside of our warranty. The Frye Company limited warranty does not cover, and The Frye Company shall have no obligation or liability with respect to, damage resulting from accident or abuse, and/or improper or inadequate fit once footwear product has been worn and/or used. Please note that due to the nature of our fine quality leathers, our footwear and handbags are not waterproof.

If you are unsure as to whether your Frye products have a manufacturer's defect, please contact our Customer Service team at-1-800-826-3793, or email us at CustomerService@thefryecompany.com.

To get started with Frye Refurbishing, please select the appropriate form:
If your Frye product is covered by The Frye Company limited warranty, download our Warranty Repairs Form.
If your Frye product is NOT covered by The Frye Company limited warranty, download our Non-Warranty Repairs Form.

Having trouble downloading our forms? Click to download Adobe Acrobat Reader.

Phone orders

Please call 1-800-826-FRYE (3793) if you'd like to order directly by phone. Our Frye Customer Service associates are there to assist you 24 hours a day, 7 days a week.



Billing

Free Returns

We hope that you love your Fryes. If the product you purchased directly from The Frye Company is not what you expected, please return it to us with our Frye Return Form for a refund. You can either use our pre-paid return label or ship with a carrier of your choice. Please note that pre-paid labels are only available for the Continental United States.

U.S. RETURN FORM Click here to download and follow the step-by-step instructions.

INTERNATIONAL RETURNS Click here for instructions.

TO USE OUR RETURN LABEL SERVICE, click here. This service is only for the Continental United States. Shipping charges are pre-paid by us and no postage is required.

If you prefer, you can send your item back to us at the address on our U.S. Return Form, using a carrier of your choice. However, we will not be responsible for freight charges on products returned with carriers other than our return service above. In any event, we recommend that you use a shipper that provides a tracking number.

The product must be returned unworn (no scuff marks – please walk on a carpeted area when trying on footwear). All returns are inspected upon receipt at our returns facility.

If your Frye product suffers from a manufacturer's defect within 2 years, we will repair the product. If we are unable to do so, we will, at our option, replace the item, issue a merchandise credit or (if purchased from The Frye Company) issue you a refund. Please contact our Customer Service Department at 1-800-826-3793 to discuss our 2 Year Limited Warranty policy.

Refunds will be credited to your account within 15 business days (3 weeks) of receipt of your packaged return according to our policies stated above. These return policies and procedures as well as the use of the Frye U.S. Return Form apply ONLY to consumers who purchased their Frye product from www.TheFryeCompany.com.

Frye is not responsible for any open balances, overdraft fees or service charges resulting from the timing of charges or credits to your account.

Order Changes & Cancellations

Due to our quick processing time, we are unable to cancel or modify an order after it has been submitted.

Credit Cards Accepted

TheFryeCompany.com is currently accepting orders using: Visa, Mastercard, American Express and Discover.

Please note: Your account will not be charged until your order ships. If you see a pending charge on your account prior to your items shipping, this is an authorization hold to ensure the funds are available.

Credit/Debit Card Policies

We reserve the right to not ship to an address, name, or phone number that is different from the credit/debit card billing address, name, or phone number. If you wish to ship your purchase to a name or address that is different to what is on your credit/debit card billing statement, you must first register that address with your credit card's issuing bank. In such an event, we will validate it with your credit/debit card company. If your credit/debit card company cannot validate the shipping address or name, or if an incorrect billing phone number is submitted, we reserve the right not to process your order. This is for your protection as well as that of Frye.

Military Discount

Frye has a long tradition of supplying and recognizing America's troops. As a small sign of gratitude for our military and their service to our nation, we proudly offer all current United States military personnel a 20 percent discount on purchases made directly from The Frye Company. We are happy to honor this discount at any of our Flagship locations. Or if you're shopping online, simply call our Customer Service team and let them handle your order. 

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Free Domestic Shipping and Returns