Customer Care

Shipping Information

Frye offers shipping anywhere in the contiguous U.S. Please note that business days do not include weekends and holidays. Unfortunately, at this time, we cannot ship to PO Boxes or APO/FPO addresses.

Express Shipping Options

Frye offers Next Business Day Shipping in the contiguous U.S. In addition, Frye offers Express in the contiguous U.S. We also offer Express shipping to Alaska and Hawaii. Frye is not responsible for delays caused by the shipping carrier.

** Please note that orders placed after 1 pm EST (10am PST) will not be shipped until the following business day. Orders placed on weekends or holidays will not be shipped until the following business day.

  • Economy - 7-10 Business Days - $8
  • Free Economy - for orders over $275 or more
  • Express Shipping - 2-3 Business Days - Calculated At Checkout
  • Overnight - 1-2 Business Days - Calculated At Checkout

Tracking Orders

If you have an account with The Frye Company, simply log onto the site to check your order status by clicking the "Orders" button on the My Account page. Your orders will be listed here in chronological order.

 800.399.4819 to check your order status.

Orders may take update to 3 business days to process. We estimate your order will be delivered within 3-8 business days. Once an item from your order ships, we'll send you an email that contains tracking info and links. Note: Orders with multiple items may be shipped separately. You will receive a shipping confirmation for each package shipped.Tracking may not be available for up to 3 days after a package ships.

 

Green Shipping Protection

If you purchased green shipping protection with your order and your package was damaged, lost, or stolen, follow the instructions below to place a reorder.

Reach out to the Corso customer service for assistance replacing your order. You have the option to live chat with a representative at reorder.corso.com or by email at support@corso.com.

Instructions:

  • Input your order number and the email address you used when placing your order. Your order number can be found on the order confirmation email.
  • Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation. Reorder requests may be rejected at the discretion of the The Frye Company support team. For full terms and conditions, click here.
  • Package protection against theft, damage, and carrier mishandling is only valid on orders under $1,000 USD. 
  • The Frye Company is exempt of liability if the customer opts out of green shipping protection.

Colorado delivery fee:

A new retail fee is taking effect in Colorado on July 1, 2022. Retailers will have to collect the $0.27 fee every time they deliver taxable goods to a Colorado address. This will add a layer of compliance complexity for both in-state and out-of-state retailers.The $0.27 fee applies to retailers selling taxable tangible goods for delivery by motor vehicle to Colorado consumers, no matter who owns or operates the vehicle used to make the delivery, and whether the delivery originates in Colorado or another state. Retailers must separately state the retail delivery fee on all customer invoices and receipts. Note: the fee is levied on all qualifying deliveries, even when shipping is free.


    General Sizing Information

    A small amount of heel slippage is normal with new boots. It will gradually decrease as you wear them. Many people have one foot that is slightly larger than the other. If your foot is between sizes, we recommend you order up a half size. If you generally wear wide sizes and no wide is available, you may need to order half size up.

    When you receive your boots, try them on in the afternoon, as feet tend to be largest this time of day. Try your boots indoors on carpeted surfaces and wear the socks or tights you would normally wear. Make sure you can wiggle your toes.

    Our footwear measurements are based on a size 6 for women's and a size 9 for men's.

    Returns

    START YOUR RETURN

    We are currently experiencing delays processing returns. It may take an additional 10-14 days to refund your purchase

    Policy

    We hope that you love your Fryes. If the product you purchased is not as expected, please return it to us for a full refund within 30 days of delivery. We will gladly accept returns purchased from Frye’s online store (thefryecompany.com) that are unworn (no scuff marks – please walk on a carpeted area when trying on footwear), undamaged or defective merchandise. We are not able to assist with purchases made through third-party retailers. You may use our online return service to send back your item(s) or ship with a carrier of your choice. If you would like to use our Prepaid Return Shipping Label service, a $10.00 fee will be deducted from your refund. Prepaid return labels may only be issued within the contiguous U.S. Please be sure to keep any return tracking information and records provided by the shipping carrier for your reference

    Refunds

    Refunds for eligible returns will be issued to the original method of payment used on the order once processed. If an E-Gift Card was used at checkout, this refund will be issued back to the same E-Gift Card. Discounts applied at the time of purchase will also be deducted from the returned merchandise refund. Original shipping and handling charges are non-refundable..

    All returns are inspected upon receipt at our returns facility and items that cannot be restocked will be returned to you.

    If you prefer to use your own shipping method at your expense, please send package(s) to:

    Frye Returns

    2250 Roswell Dr

    Pittsburgh, PA 15205

    Order Changes & Cancellations

    Due to our quick processing time, we are unable to cancel or modify an order after it has been submitted.

    CREDIT/DEBIT CARD POLICIES

    thefryecompany.com is currently accepting orders using: Visa, Mastercard, American Express Discover, and PayPal.

    Your credit card will be charged at the time your order is placed. If any adjustment or cancellation takes place against your order, a refund will be issued immediately and will take 3-5 days to be posted back to your credit card.

    We reserve the right to not ship to an address, name, or phone number that is different from the credit/debit card billing address, name, or phone number. If you wish to ship your purchase to a name or address that is different to what is on your credit/debit card billing statement, you must first register that address with your credit card's issuing bank. In such an event, we will validate it with your credit/debit card company. If your credit/debit card company cannot validate the shipping address or name, or if an incorrect billing phone number is submitted, we reserve the right not to process your order. This is for your protection as well as that of Frye.

    AFTERPAY US FAQ

    What is Installments with Afterpay?

    Installments with Afterpay is a service that allows you to make purchases now and pay for them over time. To learn more, visit www.afterpay.com

    How do I use Installments with Afterpay?

    Simply shop online and add items to your shopping bags and checkout as normal. At the checkout, choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It's that easy!

    Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

    Where can I use Installments with Afterpay?

    Installments with Afterpay can only be applied to purchases made on thefryecompany.com website.

    Payment options depend on purchase amount.

    Can I use Installments with Afterpay if I'm an international customer?

    Afterpay is only offered to our customers who have a US billing address, US shipping address, a US credit card, debit card, or bank account, and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

    How does the payment schedule work?

    For pay-in-4 payments, generally customers are required to make their down payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.

    For monthly payments, customers may be required to make a down payment at the time of purchase. The remaining payments will be deducted every month from your payment method until all scheduled payments are complete.

    For all Afterpay payments, you can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

    Where can I find common questions about payments?

    Check out the Afterpay Payments FAQ.

    When will my items be delivered if I use Installments with Afterpay?

    Afterpay orders are delivered pursuant to delivery time frames presented by YourName after you complete your order online.

    Is there a limit to how much I can spend on a single transaction?

    Yes, transaction value limits apply to purchases made on YourWebsite.com using installments by Afterpay.

    Are there products that are not eligible for purchase using Installments with Afterpay?

    There are certain items that are restricted from purchase using Afterpay.

    How do I return or exchange an item purchased using Installments with Afterpay?

    Subject to thefryecompany.com's return and refund policies, if you have changed your mind, you may be able to return your Afterpay purchase for a refund. Please check that your return or exchange meets thefryecompan.com's Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

    If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed.

    If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

    What happens if I don't pay my Afterpay installments on time?

    You will be prevented from using Afterpay and you may be charged a late fee.

    What happens if I have a partial refund, and how does that affect my payments?

    Afterpay will be notified once your refund is processed.

    If you purchased using pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.

    If you purchased using monthly payments, interest already paid will not be refunded. Any amounts paid toward the good or service will be adjusted, interest will be recalculated based upon the adjusted amount.

    Does Afterpay charge interest?

    Pay-in-4 purchases are always interest-free.

    Monthly payments may include interest. If your installment loan includes interest, you will be able to see the amount you will owe before completing the purchase.

    Where can I find out more about Afterpay?

    If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, ​Terms of Service, Pay-in-4 Installment Agreement, Monthly Payment Loan Agreement as well as Afterpay's Privacy Policy.

    If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.

    MILITARY DISCOUNT

    Frye has a long tradition of supplying and recognizing America's troops. As a small sign of gratitude for our military and their service to our nation, we proudly offer all active United States military personnel a 15% discount on full price purchases made directly from The Frye Company. Simply call our Customer Service team and let them handle your order.

    STUDENT DISCOUNT

    Our student discount program is being reformulated, and is currently unavailable. We will make an announcement when the program is updated.

    COUNTERFEIT WEBSITES

    If you have searched online for Frye products, then you may already have been exposed to the many sites that are currently advertising counterfeit Frye products using such phrases as "frye boots clearance," "frye boots sale," "frye boots outlet" and "discount frye."

    While these websites may use the Frye brand name and have the look and feel of our main website, www.thefryecompany.com, they are illegal sites and any Frye product that they offer for sale is counterfeit. In some cases, these sites have dynamically pulled content from our main site, used various redirects, claimed 40% discounts and one even claimed “©2012 TheFryeCompany.com, Inc. All rights reserved.”

    For more information and to see a list of sites that we know of that are/were selling counterfeit products, check our Counterfeit FAQ page.

    A MESSAGE REGARDING OUR RETAIL STORES

    After careful consideration, we have made the difficult decision to close all of our retail locations. We have loved being a part of your communities and remain committed to providing the best-in-class service to all of our customers shopping with us online at www.thefryecompany.com. Our online store offers the largest assortment of Frye footwear and a hassle free shopping experience.

    We are grateful for the support of all of our loyal customers, those who have been with us for years and those we just met in recent months. The future is digital, and we’re going all in.