Overall rating: 2.6666667 / 5 from 6 reviews.

AI Generated Review Summary

Summary topics

Review topics: ["leather","lining","bag"].

Review highlights

Reviews

Misleading photos, dishonest customer service

"I submitted two orders and there have been a slew of issues. Order 1: I ordered three of this bag. Only two arrived but I didn’t receive notification as to why. The email I did receive said that these were the final items to be delivered in my order. So I have been charged for three bags, and no refund has been issued for the third bag that didn’t ship. I tried to explain to the customer service rep that I had noticed the order was partially fulfilled and they said they would look into it. They never did. Also THE LINING DOES NOT MATCH THE PHOTOS. Instead of the beautifly dark jacquard patterned lining as shown, it’s a completely different lining in person. Order 2: I accidentally place an order for a 4th bag. There was an extra bag in my cart, I hit the wrong button and I had accidentialkh ordered a 4th bag. I immediately called and emailed to cancel the order. When a rep responded to me, days later, they said it was too late to cancel. I pointed out I requested it immediately and the order was showing as unfulfilled. It didn’t matter. They said it was too late and I could return it. Well they gave me a tracking number that shows as invalid, I did not receive a “your items are out for delivery”. That only happened with the other order where the tracking worked and the delivery email was sent as well. Customer revive has been no help. They couldn’t cancel an item that wasn’t fulfilled, they didn’t provide confirmation about the liking like I requested and they owe me almost $1000 for the 2/4 bags that did not arrive. And they owe me a refund for the other 2/4 bags that did deliver, but with the wrong lining. I even told the agent I did not want the bag without the specific lining I was looking for. Long story short; they somehow messed up both orders, owe me $1000 and that doesn’t include the two bags that I will absolutely return for aforementioned issues. Disappointed in the bag and in the customer service. Oh they also want me to pay a $12 fee to return despite the fact I am part of the protection program here. I want this resolved on Monday (9/28/26). All of this should have not happened."

— Chris H. (1/5)

Great bag, disappointing lifespan

"The leather is soft and the size is great. Unfortunately the stitching is coming apart at the handle and the shoulder strap and I don’t carry the bag very often. Would have expected it to hold up much better"

— Brent T. (1/5)

Misleading photos and dishonest shipping

"First of all, the lining does not match the photo. It is not the dark jacquard patterned lining. It’s an ugly canvas looking material. Second, I placed an order for three bags. Less than three showed up. They claim all three bags were delivered and all emails say no more are coming. So now I have to get a refund on something I never received AND return the two others because of an inaccurate website description . I did notice the order was partially filled prior to anything being shipped, but the customer service rep did not believe me and said all items were coming. They also said they would get confirmation on the lining but ever followed up about that either. Also I accidentally ordered a 4th bag. I IMMEDIATELY called and emailed to cancel the order. Even though the order said unfulfilled they claimed it was too late and I’d have to just accept delivery and return it. So now I was stuck with a forth bag and one I would be returning immediately. This is irritating but fine. Except the tracking number they give me is invalid. So it makes me think the bag was cancelled, but I have received no refund for this order (again never received this, nor did I receive a refund for the other only partially fulfilled order). Then each box had a slip with an order number on it. Except the order numbers match nothing in any of my emails to communications. So now I’m having to return the two bags I did receive because they were not as pictured. Oh and I get to pay $12 per order for issues dorky caused by this company. This whole situation is stressful and not something I should be dealing with right now. I shouldn’t have to make a comment to get a refund. I’m still waiting for the instant refund for the two that didn’t show up and the two I have to return."

— Chris H. (1/5)

Nice Bag!

"I bought the brown color, which is a little darker than the cognac color. The leather is very nice and soft. It's a medium size bag, and I can get my 14 inch Lenovo laptop in there along with a legal pad holder . . . a leather binder so to speak. I like the way it is masculine looking but soft to the touch. Overall a solid buy for me."

— James (5/5)

Just gorgeous. An elegant, clean

"Just gorgeous. An elegant, clean look with a beautiful finish on the leather."

— Lisa S. (5/5)

Not as pictured

"Wish the lining came as advertised. It did not have a soft lining with the beautiful pattern that was shown. This was a gift for my son’s college graduation and after paying top dollar and not having it be delivered as pictured is disappointing."

— Tera M. (3/5)

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