Misleading photos, dishonest customer service
"I submitted two orders and there have been a slew of issues. Order 1: I ordered three of this bag. Only two arrived but I didn’t receive notification as to why. The email I did receive said that these were the final items to be delivered in my order. So I have been charged for three bags, and no refund has been issued for the third bag that didn’t ship. I tried to explain to the customer service rep that I had noticed the order was partially fulfilled and they said they would look into it. They never did. Also THE LINING DOES NOT MATCH THE PHOTOS. Instead of the beautifly dark jacquard patterned lining as shown, it’s a completely different lining in person. Order 2: I accidentally place an order for a 4th bag. There was an extra bag in my cart, I hit the wrong button and I had accidentialkh ordered a 4th bag. I immediately called and emailed to cancel the order. When a rep responded to me, days later, they said it was too late to cancel. I pointed out I requested it immediately and the order was showing as unfulfilled. It didn’t matter. They said it was too late and I could return it. Well they gave me a tracking number that shows as invalid, I did not receive a “your items are out for delivery”. That only happened with the other order where the tracking worked and the delivery email was sent as well. Customer revive has been no help. They couldn’t cancel an item that wasn’t fulfilled, they didn’t provide confirmation about the liking like I requested and they owe me almost $1000 for the 2/4 bags that did not arrive. And they owe me a refund for the other 2/4 bags that did deliver, but with the wrong lining. I even told the agent I did not want the bag without the specific lining I was looking for. Long story short; they somehow messed up both orders, owe me $1000 and that doesn’t include the two bags that I will absolutely return for aforementioned issues. Disappointed in the bag and in the customer service. Oh they also want me to pay a $12 fee to return despite the fact I am part of the protection program here. I want this resolved on Monday (9/28/26). All of this should have not happened."
