Disappointing sizing & customer service
"I researched the sizing before purchasing the Paul Venetian specifically because it was Final Sale, and the product page indicated that it runs true to size. Unfortunately, the shoes are about A FULL SIZE too large. I wear an 11 in Nike, Vans, Newbalances and still went down to 10. 5 but these are closer to a 11. 5 I contacted Frye hoping to exchange them for the correct size, but was told no exchange or store credit could be provided due to the Final Sale policy. I understand the policy, but I relied on Frye’s sizing information when making my purchase. . . I was then directed to the Frye Exchange. I otherwise really like the shoes, which makes this especially disappointing. I’d recommend trying them on in person before purchasing, particularly if they’re Final Sale."
