Terrible Heel Soles
"The boots are great looking and great fitting. But…. I wore these boots for the first time for 2 hours, shopping at Costco and then Aldi’s. When o got home I noticed the heels were already fraying already. Quite surprised because I have many boots and this has never happened before. I emailed customer service and here is a snippet of their reply: “the wear appears to be consistent with contact against an abrasive service rather than manufacturing defect…marked as Final Sale, which means it is not eligible for return or exchange and the boots have already been worn. ” Not happy with the quality at all. Buyer beware. If walking from my car, through a parking lot and then into a store, twice that morning, wears on a heel like that, they sure as heck better look into the material used on these soles. It does not feel like rubber, which is on my other expensive boots, and more like plastic. I purchased some sole savers from Amazon which will be a repeating temporary fix until I go to a cobbler."