Overall rating: 3.0 / 5 from 30 reviews.

AI Generated Review Summary

The Emma Ballet flat combines classic design with modern comfort, crafted from premium leathers. While many customers appreciate its beautiful color, some have noted sizing issues, with the shoe running a full size too large.

Summary topics

  • Color Appeal: 21%
  • Sizing Accuracy: 50%

Review topics: ["color","look","quality","shoes","feel","leather","flats","feet"].

Review highlights

  • "The flats git absolutely perfectly, so I worry that I should have gone down a full size."Bryn
  • "Exchanged for half a size smaller and they feel great!"Delia M.
  • "I always size down a half size for leather flats, this was no exception."Bryn

Reviews

I searched the site for

"I searched the site for a nice pair of shoes for my wife, and set the search filter to size 8. 5. When I added the item to the cart and checked out, I was not paying attention, and the pre-selected size was 6. 5. I got the text confirmation 5 or so minutes later and noticed the wrong size. I immediately called customer service and they got back to me the next day. They refused to allow me to exchange it for something of equal or lesser value, because it was a sale item. They suggested I resell the item as used on their site. No thanks, lesson learned. Further, there is no country of origin info on the site. These shoes are made in China."

Brett B. (1/5)

Buyer Beware: Sizing chart is a failure

"I am extremely disappointed with this purchase. I followed the size chart meticulously, yet the sizing is horrifyingly off. My feet are literally swimming in these shoes, they fit more like loose flip-flops than structured footwear. While I understood the "Final Sale" policy at checkout, that policy should assume the product is sized accurately to the brand's own charts. Also to be charged $12 in shipping for an item that is unwearable due to a manufacturing scale error is a total waste of money. Between the inaccurate size guide and the lack of flexibility, Frye has lost a customer. I will never buy from this site again! Zero Stars."

Joanne (1/5)

These were for my granddaughter

"These were for my granddaughter and she loves them"

Barbara M. (5/5)

Very comfortable, nice color, glad

"Very comfortable, nice color, glad with this flats"

Pilar P. (5/5)

sizing problem

"it's an adorable shoe, but the sizing is absurd. They run a full size too large, and of course there's nothing you can do since they are final sale. I sized down half a size and there's still a considerable amount of space, I don't understand how the sizing can be SO WRONG! i'm hesitant to try other products as they are expensive and unexchangeable if on sale."

ame (1/5)

Sizing grossly wrong

"Sizing off and Frye not willing to exchange. I am fully ok with a final sale policy but not when the sizing is so grossly off compared to the fit of all other Frye products I own. So shoppers beware - size down a full size!!!"

M (1/5)

They are super cute but

"They are super cute but they run really big, I can't return or exchange because it was a final sale so this is a big bummer."

Camillia A. (1/5)

Great flat despite being a

"Great flat despite being a little big"

Mildred O. (5/5)

Beware, the sizing is WAY off

"These are absurdly large - like I'm actually shocked somebody approved the sizing and they're still on the website. I ordered a 7. 5, and these fit more like an 9. Would not have expected this from a company that prides themselves on their reputation for quality. I will not be ordering again unless this gets resolved at no extra cost."

Riley (1/5)

Not sized correctly - these are huge

"Bought for my daughter for Christmas. They are huge on her and she always fits into an 8. Also, I did not see “final sale” disclosure due to that being in very light font on webpage. I’m so disappointed by this - I can’t even exchange for a smaller size."

Mary K. (1/5)

Q&A